SHIPPING POLICY
All of our items are carefully packaged and wrapped in a layer of bubble wrap and labeled Fragile to try to ensure your baked goods arrive to you in one piece however this isn't always guaranteed therefore we can not offer refunds for items that arrive broken.
As soon as we receive your order we try to start baking as soon as possible however this may not always be possible, please allow 3-5 days for dispatch of your items. If you have chosen a specific delivery date for your items, we will endeavour to do everything we can to meet that delivery date. However, by proceeding with your purchase, you acknowledge that Zayn's cupcake co. does not take responsibility for any delays or the condition in which the package arrives, once it has been handed over to the postal or courier service.
All of our parcels are sent via royal mail and we use either:
- Tracked 24hr Delivery (Estimated: Next Working Day Delivery after dispatch)
- Tracked 48hr Delivery (Estimated 2 Working Days Delivery after dispatch)
BESPOKE CAKE/CUPCAKE ORDERS
- ALL bespoke cake / cupcake orders are collection only items and can NOT be delivered as of yet.
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- To order a bespoke cake or cupcakes please message us through our contact us section on through our chat to receive a quote. (please be as specific as possible when it comes to what you'd like as this will speed up receiving your quote.)​
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- ALL cake orders require a Deposit in order to secure your order, if this is not paid your order will not be booked in. Deposits may be returned to you if no work for the cake has already been carried out and we receive 2 weeks cancelation notice. If proper notice isn't given or work has already been carried out for your order your deposit will not be returned to you. If you have paid the full order value and then you cancel your order, the deposit + any costs for work carried out will be deducted from your refund.
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- Collection times will be discussed with you during the order process, And you will be provided with a copy of our terms and conditions for you to read before making your purchase.